Your feedback matters...

At Wendy Wu Tours, we want to know what you think about the service you receive when you book with us and what you thought about your tour itself. It's this vital information that helps us to improve in the future. With this in mind, we have teamed up with an independent review platform called feefo. Once you have made a booking or returned from one of our tours, you'll receive an email from feefo asking you to rate your experience with us. We then display these reviews right here, completely untouched by us, so you can trust them 100%.

Date Rating Customer Review

your booking experience

Wed
30
Sep 15
Service
Excellent

Very quick to come back when I left e mail queries, and a hassle free booking process.
Thanks Liz!

your booking experience

Wed
30
Sep 15
Service
Excellent

The booking was easy and the service so far has been excellent. I asked for a call back and i got one. Ran through booking with Steve and sailed through it. Holiday booked, e mail sent next day and all good so far. Cannot fault

your booking experience

Wed
30
Sep 15
Service
Excellent

My personal travel advisor, Liz Cathcart, was friendly, professional and efficient. Liz explained all my potential travel options and was willing to answer any question I had about my travel booking. Many thanks to Liz.

Our response

Thank you for choosing Wendy Wu tours as your experts of China and we look forward to welcoming you on your Wonder of China tour next year.

A big thank you for your kind comments about Liz and we will be sure to pass your comments over to Liz who will be pleased with your praise.

Kind regards,
Junior.

your booking experience

Wed
30
Sep 15
Service
Excellent

Service was efficient, knowledgable and very helpful

A China Experience

Wed
30
Sep 15
Service
Excellent
Trip
Excellent

Service rating :

Tour guides/manager were all excellent and special praise for the bus drivers who coped cheerfully with the traffic particularly the driver the day we went to the Great Wall. Hotels and restaurants were all first class.

Product :

Everything we expected and more. What a fascinating country.

your booking experience

Tue
29
Sep 15
Service
Excellent

Always helpful, well organised tours, with everything taken care of.
Booking is very simple and the grading of tours makes choosing a holiday much easier.

your booking experience

Tue
29
Sep 15
Service
Excellent

Brilliant service by Liz Cathcart

your booking experience

Mon
28
Sep 15
Service
Excellent

First class service

your booking experience

Sun
27
Sep 15
Service
Excellent

very pleased with response and help with planning

your booking experience

Sun
27
Sep 15
Service
Excellent

Liz Cathcart was really helpful and answered all our questions in \ clear and informed way. We believe that if we have any further queries she would be happy to help.

Our response

Thank you for your kind words about Liz - we will pass on to her.

We look forward to welcoming you on tour with us in the near future and will be keen to hear you experiences upon your return.

Kind regards,
Junior.

your booking experience

Sun
27
Sep 15
Service
Excellent

very helpfull lady on phone, called back quickly, advised possible altenatives, and made arraingments to ensure I could get the holday I wanted, with the minimum of fuss, arrainging a stopover on my way home so I could have the flight I wanted.
Conrirmation email received as advised.
Overall, an excellent sevice.

Our response

we are delighted to have lived up to our high standards of customer service and to have provided you with a service you were pleased with.

Arti was our reservations staff who you booked with and we will be sure to pass over your comments to her and start her day with a smile.

Kind regards,
Junior.

your booking experience

Sun
27
Sep 15
Service
Excellent

Booking could not have been easier. Lisa was a star, checking on all the options available to me with no fuss and a very friendly attitude.

Our response

Thank you for your kind comments which we will pass on

Kind regards,
Junior.

your booking experience

Sat
26
Sep 15
Service
Excellent

Liz was excellent in providing me with the information I required.She wasn't pushy which would have put me off completely.

Our response

Thank you for taking the time to post your comments and your kind words about Liz - which we will pass on her and put a smile on her face.

Kind regards,
Junior.

your booking experience

Sat
26
Sep 15
Service
Excellent

enquired by telephone on a Tuesday 22nd sept, the holiday was booked and paid for by 25th sept with all documentation sent to my computer ref itinery, guide book and visa forms to fill in and return etc etc that's a very efficient service. The staff were proffessional.

Our response

Thank you very much for taking the time to post your comments about your booking process and the service you have received.

We are very happy to hear that you are pleased with the level service you have received so far. We are confident you will enjoy your tour and we will pleased to hear of your experiences upon your return.

Kind regards,
Junior.

your booking experience

Sat
26
Sep 15
Service
Excellent

Arti in the office was brilliant

Our response

Thank you for taking the time to post your review of your booking experience and for your kind words about Arti- we will pass your comments over to her and and brighten up her day.

Please let us know how your tour goes upon your return.

Kind regards,
Junior.

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