Everything about the tour was excellent, the tour guide Amanda was better than excellent, everything was well organised and punctual. All in all everything was first class - except the flights.
We flew from the UK with Air China, the way they operate international flights is to load the passengers onto the plane and when the cabin doors are closed they then start loading the luggage and cargo, the result is that the first two hours in the plane is on the ground with only a sip of water being served (no alchohol on Air China flights).
In our case the outward flight to Beijing was late arriving so the baggage was not transfered to the connecting flight and was missing when we arrived in Shanghai, no clothes or toiletries . The return was exactly the same, two hours late arriving at LHR. We wondered why the flights were full of Chines students and no westerners! Air China - never again.
Wendy Wu - drop Air China, they are not doing you any favours and are not to your standard.
Our Response
Thank you very much for taking the time to share your feedback.
We're absolutely delighted to hear that you had such a positive experience on your tour and that Amanda, your guide, exceeded expectations. We take great pride in the high standard of service our guides deliver, and it's wonderful to know everything was so well organised and ran smoothly throughout.
We are, however, very sorry to hear about your experience with Air China. While we unfortunately don’t have control over the airline’s operations, we fully appreciate how delays and baggage issues can significantly impact your travel experience. Please be assured that we take such feedback seriously and regularly review our airline partnerships to ensure they reflect the standard our customers expect from a Wendy Wu Tours holiday.
Thank you once again for your comments, both the positive and the constructive. We're thrilled you enjoyed your time on tour, and we do hope we’ll have the pleasure of welcoming you on another adventure in the future.
Jimmy, Wendy Wu Tours.